Watch Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life Full Movie Stream Online Free

Watch Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life Full Movie Stream Online Free

Learn Service Excellence and Customer Loyalty the Disney Way
When families visit Disney World, their attention is focused on the majesty of Cinderella's castle, the cultural experiences available at EPCOT Center, and the kids' eager dash to hug Mickey Mouse as he walks down the Magic Kingdom's Main Street, USA. Guests can forget that Disney World is an intricate corporation employing thousands of people who must pay attention to every detail of the park's operation. Without fanatical focus on customer satisfaction and an organized business model, Disney World could not be the fantasy destination for millions of tourists every year. In his new book, Lessons from the Mouse, Dennis Snow shares his experiences as a former Disney cast member, trainer, and manager. Along the way, he provides readers with wonderful advice that can be applied to any business or organization.

Snow develops each chapter of his book to serve perfectly as a step-by-step guide to improving customer service. Each lesson presented by the author begins with a...

Great Lessons - easy/fast read!
I have to disagree with some of the negative comments of this book. The author makes no apologies for the book being short (156 pages) - he even jokes about it at the end. What he does give you are 10 practical lessons that can be applied to any business. His job related experience gives you a behind-the-scenes (or "Backstage" from the book) peek of Disney World. I found his examples concise and easy to understand. For my MBA I have read countless business books who's authors delight in tech-talk and creating lessons and theories that often require further reading from other books to explain the principles - Mr. Snow keeps it simple and gives it to you straight. While some reviewers are quick to criticize that this book is non-technical (one reviewer wrote "for the novice"), I ask, does it have to be? Sound/simple lessons are often refreshing!
If you are sitting in a terminal waiting for your next flight - download the book to your Kindle - it will make your trip go by a...

Lessons from the Mouse
This is a fairly good choice to add to your library, and although I am not quite as enthusiastic as Sarah Moore was about Dennis or his book, Dennis still does a good job of highlighting the key elements of why Disney works so well.

I felt that the first part (about 1/2 to 3/4 of the way through) was a bit slow... with some examples that seemed were added to fill up pages, because the point they seemed to be making, seemed a bit soft.

However, the last part of Dennis' book really shined and layed out succinct and helpful facts that anyone who is curious about how Disney works on the inside (backstage) will really gain a lot of insight.

No reflection on Dennis, but Lee Cockerell's book... "Creating Magic" does a better job, and it should because Lee ran Disneyworld and has roughly twice the experience that Dennis has. However, Dennis' book can serve as a great primer to Lee's. That would be my suggestion... buy them both, AND THEN READ THEM IN THAT...

What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn. Dennis Snow's Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like "'What Time is the 3:00 Parade?' Is Not a Stupid Question."The mouse is very candid here - no Disney pixie dust blinds the reader. Backstage snafus, onstage errors, and occasional chaos emerge in all their drama, humor, or irony. At its heart, though, Lessons From the Mouse presents ten lessons that guide readers in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a pocket guide for the college grad or new entrepreneur, Lessons From the Mouse offers timeless, straightforward advice.





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